flexigo Improves Accessibility with ChatGPT-Enabled Services
Article from flexigo, 2024 Champion-level ACT Corporate Partner
flexigo Improves Accessibility with ChatGPT-Enabled Services
flexigo, a leading innovator in Transportation Demand Management (TDM) solutions, is transforming how organizations manage and optimize their mobility services. By leveraging cutting-edge technologies, flexigo is making TDM solutions more available, accessible, and user-friendly than ever before. A recent and significant advancement in their offerings is the integration of ChatGPT-powered virtual assistants, which streamline the process of finding and booking rides on shuttles, and on-demand ride services.
Simplifying Ride Bookings with ChatGPT
flexigo’s introduction of ChatGPT-enabled assistants has revolutionized the way riders interact with TDM services. These AI-driven assistants allow users to book rides effortlessly through simple natural language requests made via email, and soon via a phone call. Upon receiving a request, the ChatGPT assistant parses the message, confirms details with the rider, and processes the booking by simultaneously updating the system, the rider app, and the driver app. This automation eliminates the need for direct administrative oversight from either the transportation manager or dispatch team, significantly reducing the time and effort required to manage ride bookings.
For instance, a user might send an email stating, "I need a ride from home to the office tomorrow at 9 AM." The ChatGPT assistant accesses the rider’s home and campus locations from the flexigo system and verifies the request details with the user, ensuring all necessary information is correct, and books the ride without further human intervention. Booking confirmation appears on the rider’s mobile app, and is also available as an email and/or a calendar invite that is automatically sent to the user. This seamless process not only saves time but also enhances the user experience by making ride booking as simple as sending a message.
flexigo’s ChatGPT-enabled assistants simplify ride booking through email and phone requests.
Image by wayhomestudio on Freepik
Enhancing Accessibility
One of the standout features of flexigo’s ChatGPT-enabled service is its ability to cater to individuals with accessibility needs. For those who rely on voice assistants or screen readers, the ability to book rides via straightforward communication methods like email or phone calls is a game-changer. This inclusivity ensures that everyone, regardless of their physical abilities, can access and benefit from TDM services. For organizations providing ADA rides to employees, students or community members, the simplicity of this service enhancement can be a game changer in the quest to providing equitable access to mobility.
Comprehensive Tools for TDM Administrators
Beyond the user-facing benefits, flexigo equips TDM administrators with a suite of powerful tools. Interactive dispatch and dashboard screens provide real-time updates and a holistic view of the transportation ecosystem, enabling efficient management of resources and services. As a result, both riders and drivers receive timely updates, ensuring a smooth and coordinated operation.
Real-time updates and interactive dashboards streamline TDM management for administrators.
The All-in-One Solution for Modern Mobility Needs
flexigo’s comprehensive approach to TDM solutions makes it the optimal choice for corporations and campuses aiming to offer top-tier mobility services. By integrating advanced technologies like ChatGPT, flexigo not only enhances the availability and accessibility of TDM solutions but also simplifies their use. This all-in-one solution reduces the operational burden on administrators, improves the efficient use of available assets, and provides a superior experience for users.
In summary, flexigo’s innovative approach to the use of technology alongside their robust suite of tools create a seamless, efficient, and inclusive TDM solution. For any organization looking to optimize their mobility services, flexigo stands out as the leader in delivering accessible, user-friendly, and technologically advanced TDM solutions.
ChatGPT technology makes TDM services more accessible and easier to use.
Author: Dave Gallon, Managing Director at flexigo