Fraud of Public TDM Programs – How It Happens and Ways to Mitigate Abuse

In many cases, TDM programs have very little information to verify whether a person and their activity is “real”. Similarly, universities and other employers have to rely on honesty from TDM program participants. Solutions can range from requiring personal info at registration, evaluating trip logs, manually approving rewards, , setting reward limits, and requiring app use and/or trip validation. These all have potential drawbacks in terms of privacy, hassle, and staff time, while balancing the desire to engage as many commuters as possible. Join your fellow ACT members in an open discussion that will focus on the tools, policies, and processes used to strike the right balance between barriers to entry/ease of use, and “locking down” the system enough to deter/prevent future abuse. Come prepared to discuss your own personal encounters and strategies used to try and mitigate additional occurrences.

Special Thanks to Our Discussion Leaders:

Gary Hsueh, PTP, AICP, Principal Transportation Planner, CHS Consulting Group

Miriam Leibowitz, Commute Concierge Manager, Vanderbilt University