TDM Coordinator II

Planning/TDM Program Management

•  Identify roadblocks and provide viable solutions to alternative transportation usage.
• Comply with current federal, state, county and local requirements and clean air mandates.
• Implement and coordinate TDM program requirements. Analyze data and provide recommendations to improve TDM programs elements to meet employee and client's needs.
• Work with public transit and private shuttle bus operators.
• Collaborate with stakeholders regarding respective TDM services.
• Savvy of city planning processes such as CEQA, entitlement, and conditions of approval, and their impact on TDM.

Administration & Monitoring

• Organize program information, manage databases.
• Conduct baseline and annual employee transportation surveying and other surveying as needed.
• Maintain commuter website content, online carpool matching system, and other respective commute management systems in use.
• Document, maintain and present program data, such as periodic reports of TDM operations and metrics, commute alternatives mode usage, and SOV rates.

Marketing & Customer Service

• Provide personal trip planning assistance to commuters.
• Set a schedule of (hybrid) open office hours for commuter assistance (Zoom, in-person, etc.).
• Present commuter information at new employee orientations and other outreach events.
• Coordinate transportation fairs as needed.
• Develop marketing material.

Other

• Ability to travel locally via transit, car, etc., between client locations when needed.
• Comfortable conducting tasks/meetings on location, in-person.
• Identifying business development opportunities
• Attend and/or be a member of local and regional board and council meetings
• Perform additional tasks as needed to support a strengths-based approach to completing and delivering on ALTRANS’ clients scopes of work.

Shuttle Monitoring and Evaluations

• Knowledge of Commercial Bus Safety Standards, including proper operation and maintenance
• Critically evaluate a shuttle operator’s safety adherence to said standards.
• Identify potentially dangerous safety situations and make recommendations for improvement.
• Identify and analyze operational inefficiencies and issues and make recommendations for improvement.
• Critically observe the operator’s customer service.
• Review and refine existing shuttle monitoring scorecard, and monitoring process.
• Engage in new business development, seeking new clients for shuttle management, operations, and monitoring.
• Research, develop and plan shuttle routes and services.
• Coordinate shuttle vendors for respective shuttle routes and programs.
• Identify and develop areas of improvement for shuttle programs to increase ridership and better serve the clients and their customer base.
• Promote shuttle service via transportation fairs and events, social media marketing.
• Engage in funding procurement, including grant research, applications, and administration.
• Consistently meet and/or communicate with all shuttle clients; ensure client care/satisfaction levels.
• Identify, research, and develop opportunities to transition existing fossil fuel-based services to alternative fuel-based services.

As directed:

• Further develop aspects of the shuttle monitoring business plan
• Research and provide analysis of the current fleet safety industry, its players, attractive offerings, and opportunities.

TDM-CPs are encouraged to apply.

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