Redefining Normal: The Evolution of Shuttle Management

Redefining Normal: The Evolution of Shuttle Management

As transportation departments across universities, hospitals, corporate campuses, and airports navigate the return to campus, work, and travel - shuttle management has become a pivotal element in maintaining service reliability and rider confidence.

This peer discussion will bring together transportation leaders to explore how shuttle systems are being adapted to meet evolving safety protocols, communication expectations, and operational challenges in dynamic environments.

Webinar sponsored by: 

Key Discussion Points:

• Rider Safety and Communication: Best practices for ensuring consistent communication with riders during service disruptions, route changes, or unexpected delays.
• Data-Driven Operations: How location tracking and shuttle data are being leveraged to optimize routes, reduce congestion, and enhance service reliability.
• Balancing Service Efficiency with Rider Experience: Strategies for managing capacity, wait times, and on-time performance amidst changing rider patterns.
• Case Studies and Peer Insights from University of Alaska and Columbia Sportswear Company

Speakers include:

• Blaine Garrigues, Director of Corporate Facilities, Columbia Sportswear Company

• Falon Harkins, Associate Director of Parking Services, University of Alaska Anchorage

• Moderator: Jack Kustanowitz, Founder and CEO, BusWhere

Meet the speakers 

Blaine Garrigues  is the Director of Corporate Facilities at Columbia Sportswear Company. With decades of experience in corporate operations at brands like Columbia, Nike, and IBM, Blaine is dedicated to creating safe, efficient, and welcoming environments for employees and visitors alike. At Columbia, he oversees a wide spectrum of functions including facilities management, campus security, and employee transportation—ensuring a smooth and delightful experience across the company’s operations. His leadership reflects a deep commitment to operational excellence and the well-being of the people who bring Columbia’s mission to life every day.   

Falon Harkins is the Associate Director of Parking Services at the University of Alaska Anchorage, overseeing the Seawolf Shuttle program. He has implemented real-time GPS tracking which has enhanced shuttle efficiency across the campus. Under his leadership, UAA expanded its shuttle routes, improving connectivity for students and staff. Outside of work, Falon enjoys fly fishing in Alaska’s rivers, where he enjoys the state’s natural beauty.

Jack Kustanowitz is BusWhere's founder and CEO where he has led the development of GPS and location-based software solutions for over 25 years. As a key contributor to BusWhere since its inception, Jack has helped transportation directors streamline communication and enhance operational efficiency. With a BS from Boston University and an MS from the University of Maryland, he brings a user-centered approach rooted in his expertise in Human-Computer Interaction (HCI), honed at the UMD-HCIL. Jack’s extensive experience spans software development, consulting, and management, making him a trusted resource in transportation technology.